Question 1

Are Treyfa products 100% natural?

Accepted Answer

Yes. All Treyfa products are formulated with natural and herbal ingredients inspired by South Indian Ayurvedic traditions. They are free from sulfates, parabens, and harmful synthetic chemicals.

Question 2

Are your products suitable for all skin and hair types?

Accepted Answer

Most of our products are designed to be gentle and work across a range of skin and hair types. Each product page includes specific guidance. If you have a medical skin condition, please consult a dermatologist before use.

Question 3

Do Treyfa products have any side effects?

Accepted Answer

Our products are crafted with clean, natural ingredients and are generally well-tolerated. However, as with any cosmetic product, individual reactions can vary. We recommend a patch test before full use.

Question 4

Are Treyfa products cruelty-free?

Accepted Answer

Yes. Treyfa does not test on animals. We believe in ethical beauty practices alongside our commitment to natural formulations.

Question 5

How long does delivery take?

Accepted Answer

Orders are processed within 2 business days of payment confirmation. Standard delivery takes 2–5 business days. Express shipping (3–4 business days) is available for an additional fee.

Question 6

Is there free shipping?

Accepted Answer

Yes! We offer free shipping on all orders over ₹200. For orders below this amount, a standard shipping fee applies at checkout.

Question 7

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking link via email and SMS. You can use this link to monitor your delivery in real time.

Question 8

Do you deliver outside India?

Accepted Answer

We currently ship across India. International shipping options are being explored — contact us at info@treyfa.in for more information on international orders.

Question 9

What is your return policy?

Accepted Answer

We offer a hassle-free refund policy. Refund requests must be made within 3 days of receiving your order. The product must be returned in its original packaging and unused condition.

Question 10

How do I initiate a return?

Accepted Answer

Email us at support@treyfa.in or call +91 89034 12061 within 3 days of delivery. Our team will guide you through the return process. Return shipping is at the customer's expense.

Question 11

When will I receive my refund?

Accepted Answer

Once we receive and verify the returned product, your full refund will be processed within 2 business days to your original payment method.

Question 12

Can I return an opened product?

Accepted Answer

For hygiene reasons, opened or used products are not eligible for returns unless the product is defective or damaged on arrival.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, Net Banking, and Razorpay-powered payment options.

Question 14

Is it safe to enter my payment details?

Accepted Answer

Absolutely. All transactions are processed through our secure payment gateway (Razorpay), which uses industry-standard encryption to protect your financial information.

Question 15

Do I need an account to place an order?

Accepted Answer

You can browse and explore our products without an account. However, creating an account allows you to track orders, manage your wishlist, and enjoy a faster checkout experience.

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